# Niopd Ur Journey

> Creates user journey maps visualizing the customer experience. Use for UX design, service design, or customer experience improvement.

- Skill: `8421bit/niopd-ur-journey` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add 8421bit/niopd-ur-journey`
- Raw SKILL.md: https://api.skillmd.com/api/skills/8421bit/niopd-ur-journey/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: 8421bit (https://skillmd.com/u/8421bit)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/8421bit/niopd-ur-journey

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# User Journey Mapping Skill

This skill creates visual journey maps capturing the customer experience.

## Theoretical Foundation

### Journey Map Components
| Component | Description |
|-----------|-------------|
| **Stages** | Major phases of experience |
| **Actions** | What user does |
| **Thoughts** | What user thinks |
| **Emotions** | How user feels |
| **Touchpoints** | Where interaction occurs |
| **Opportunities** | Where to improve |

## Instructions

### Step 1: Define Journey Scope
- Whose journey? (Persona)
- What journey? (Goal/task)
- Start and end points

### Step 2: Map Stages
Identify 4-6 major phases

### Step 3: Detail Each Stage

| Stage | Actions | Thoughts | Emotions | Touchpoints | Opportunities |
|-------|---------|----------|----------|-------------|---------------|
| [Stage] | [What they do] | [What they think] | 😊/😐/😟 | [Where] | [Improvement] |

### Step 4: Identify Pain Points
Where does experience break down?

### Step 5: Generate Report
**File path**: `02-reports/[YYYYMMDD]-journey-map-v0.md`

## Output Specifications
- **File Naming**: `[YYYYMMDD]-journey-map-v0.md`
- **Location**: `02-reports/`
- **Template**: `references/journey-template.md`