# Churnzero Signals

> ChurnZero churn prediction and engagement signal monitoring

- Skill: `a5c-ai/churnzero-signals` (Agent Skill)
- Install (CLI): `npx skillmds@latest add a5c-ai/churnzero-signals`
- Raw SKILL.md: https://api.skillmd.com/api/skills/a5c-ai/churnzero-signals/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: a5c-ai (https://skillmd.com/u/a5c-ai)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/a5c-ai/churnzero-signals

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# ChurnZero Signals

## Overview

The ChurnZero Signals skill provides integration with ChurnZero for real-time usage data, churn risk scoring, playbook automation, and NPS/CSAT data access. This skill enables proactive churn prevention and customer engagement optimization.

## Capabilities

### Real-Time Usage Data
- Access live product usage metrics
- Track feature adoption patterns
- Monitor login frequency and duration
- Identify usage decline trends

### Churn Risk Scoring
- Retrieve churn risk scores
- Access scoring model components
- Track risk score changes
- Identify high-risk triggers

### Playbook Automation
- Trigger automated playbooks
- Track playbook execution
- Measure playbook effectiveness
- Customize playbook actions

### NPS & CSAT Data
- Access survey responses
- Track sentiment trends
- Segment by satisfaction level
- Correlate with usage patterns

## Usage

### Risk Assessment
```
Identify accounts with elevated churn risk scores and understand the contributing factors.
```

### Usage Analysis
```
Analyze product usage patterns to identify accounts requiring adoption assistance.
```

### Sentiment Monitoring
```
Track NPS and CSAT trends across the customer base to identify satisfaction patterns.
```

## Enhances Processes

- customer-health-monitoring
- deal-risk-assessment

## Dependencies

- ChurnZero subscription
- Product usage integration
- Survey configuration