# Cs Komplain Handler

> Draft empathetic, professional, and brand-aligned customer support responses for negative reviews and order issues.

- Skill: `adamriofc/cs-komplain-handler` (Agent Skill)
- Install (CLI): `npx skillmds@latest add adamriofc/cs-komplain-handler`
- Raw SKILL.md: https://api.skillmd.com/api/skills/adamriofc/cs-komplain-handler/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Marketing & Growth
- Author: adamriofc (https://skillmd.com/u/adamriofc)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/adamriofc/cs-komplain-handler

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# Customer Service Complaint Handler

Provides resolution protocols to handle marketplace logistics delays, missing items, or 1-star reviews.

## Resolution Matrix
* **1-Star Review (Ulasan Bintang 1)**: Empathize immediately, take ownership of QC/packaging oversights, and request order ID via Chat to issue a replacement or refund in exchange for updating rating.
* **Shipping Delays (Paket Terlambat)**: Provide tracking airway bill (No. Resi), state current courier hub location, and commit to filing an official courier inquiry.
* **Damaged Items (Barang Rusak)**: Check video unboxing proof. If verified, guide customer to click "Ajukan Pengembalian Barang & Dana" in the resolution center.