# Klaim Logistik Retur

> SOP guidelines and claim submission templates for lost or damaged courier packages (J&T, JNE, SiCepat, Shopee Xpress).

- Skill: `adamriofc/klaim-logistik-retur` (Agent Skill)
- Install (CLI): `npx skillmds@latest add adamriofc/klaim-logistik-retur`
- Raw SKILL.md: https://api.skillmd.com/api/skills/adamriofc/klaim-logistik-retur/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Marketing & Growth
- Author: adamriofc (https://skillmd.com/u/adamriofc)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/adamriofc/klaim-logistik-retur

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# Logistics Claim & Return SOP Generator

Drafts formal insurance claim reports to couriers and marketplace resolution centers.

## Required Claim Package
1. **Receipt Proof (Airwaybill)** & Order ID.
2. **Uninterrupted Unboxing Video**: Unbroken unboxing video demonstrating outer package label + damage.
3. **Damage / Lost Item Photos**: Photos of damaged item + packaging box.
4. **Formal Claim Letter**: Formal claim letter requesting 100% item value reimbursement under courier insurance policy.

## Claim Timeline (general)
* **Lost package**: claims filed 7-30 days from the date the tracking status stops updating; each courier has different SOPs (J&T ≤ 30 days, JNE ≤ 30 days, SiCepat ≤ 21 days, Shopee Xpress via the resolution center 7-14 days).
* **Damaged package**: photos + video must be submitted ≤ 24-48 hours after receipt — beyond that, generally rejected.
* **Process**: file first via the marketplace (CS/order complaint) for marketplace transactions — couriers typically process only after the marketplace approves.

## Scope & Safety
* **Use for**: standard shipping insurance claims (item value ≤ default coverage limit).
* **Do not use for**: uninsured items (value above the limit without extra cover), illegal shipments, or immaterial loss claims — not covered.
* **Anti-scam**: never "beautify" evidence (edited photos) — can lead to permanent rejection & blacklisting.

## Worked Example
Input: `waybill: "JT123456789" / courier: "J&T" / "package lost after 20 days"`
Draft: claim letter → attach the JT123456789 airwaybill, payment proof, delivery confirmation chat, and screenshot of the tracking status frozen on date X → submit via J&T CS (hotline/portal) → follow up on day 7 → if stalled, escalate via the marketplace resolution center + report to J&T's official WhatsApp Business. Claim value = product price (above the default limit? check the insurance scheme).