# Chatwoot Open Source Customer Engagement and Omnichannel Support Platform > Chatwoot is a self-hosted, open-source customer engagement platform that provides live chat, email, social media, and messaging channel support in a unified agent dashboard. It serves as an alternative to Intercom, Zendesk, and Freshdesk with full API access for automation. - Skill: `agentskillexchange/chatwoot-open-source-customer-engagement-and-omnichannel-sup` (Agent Skill) - Install (CLI): `npx skillmds@latest add agentskillexchange/chatwoot-open-source-customer-engagement-and-omnichannel-sup` - Raw SKILL.md: https://api.skillmd.com/api/skills/agentskillexchange/chatwoot-open-source-customer-engagement-and-omnichannel-sup/raw - Safety review: pending (external: skill-scanner PASS, skillspector PASS) - Works with: Claude Code, Claude.ai, OpenAI Codex - Category: AI & ML - Author: agentskillexchange (https://skillmd.com/u/agentskillexchange) - Updated: 2026-09-08 - Page: https://skillmd.com/skills/agentskillexchange/chatwoot-open-source-customer-engagement-and-omnichannel-sup --- # Chatwoot Open Source Customer Engagement and Omnichannel Support Platform Chatwoot is a self-hosted, open-source customer engagement platform that provides live chat, email, social media, and messaging channel support in a unified agent dashboard. It serves as an alternative to Intercom, Zendesk, and Freshdesk with full API access for automation. ## Installation Requirements and caveats from upstream: - Docker Pull Badge - Docker Build Badge - Source: https://github.com/chatwoot/chatwoot - Extracted from upstream docs: https://raw.githubusercontent.com/chatwoot/chatwoot/HEAD/README.md ## Source - [Agent Skill Exchange](https://agentskillexchange.com/skills/chatwoot-open-source-customer-engagement-omnichannel-support/)