# Study customer-service triage and handoff patterns with the OpenAI CS agents demo

> Use OpenAI's customer-service agents demo as a reference workflow for triage, specialist handoffs, guardrails, and support-case orchestration before building a production support agent.

- Skill: `agentskillexchange/study-customer-service-triage-and-handoff-patterns-with-the-` (Agent Skill)
- Install (CLI): `npx skillmds@latest add agentskillexchange/study-customer-service-triage-and-handoff-patterns-with-the-`
- Raw SKILL.md: https://api.skillmd.com/api/skills/agentskillexchange/study-customer-service-triage-and-handoff-patterns-with-the-/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: agentskillexchange (https://skillmd.com/u/agentskillexchange)
- Updated: 2026-09-08
- Page: https://skillmd.com/skills/agentskillexchange/study-customer-service-triage-and-handoff-patterns-with-the-

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# Study customer-service triage and handoff patterns with the OpenAI CS agents demo

Use OpenAI's customer-service agents demo as a reference workflow for triage, specialist handoffs, guardrails, and support-case orchestration before building a production support agent.

## Prerequisites

OpenAI API key; Python backend; Node.js/Next.js UI; OpenAI Agents SDK; ChatKit

## Installation

Use the upstream install or setup path that matches your environment:
- pip install -r requirements.txt
- npm install
- npm run dev

Requirements and caveats from upstream:
- This repository contains a demo of a Customer Service interface built on top of the [OpenAI Agents SDK](https://openai.github.io/openai-agents-python/).
- A python backend that handles the agent orchestration logic, implementing the Agents SDK [customer service example](https://github.com/openai/openai-agents-python/tree/main/examples/customer_service)
- Alternatively, you can set the OPENAI_API_KEY environment variable in an .env file at the root of the python-backend folder. You will need to install the python-dotenv package to load the environment variables from th...

Basic usage or getting-started notes:
- bash
- source .venv/bin/activate
- For the UI, you can run:

- Source: https://github.com/openai/openai-cs-agents-demo
- Extracted from upstream docs: https://raw.githubusercontent.com/openai/openai-cs-agents-demo/HEAD/README.md

## Documentation

- https://github.com/openai/openai-cs-agents-demo

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/study-customer-service-triage-and-handoff-patterns-with-the-openai-cs-agents-demo/)