# Zammad Open Source Web-Based Helpdesk and Ticketing System

> Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.

- Skill: `agentskillexchange/zammad-open-source-web-based-helpdesk-and-ticketing-system` (Agent Skill)
- Install (CLI): `npx skillmds@latest add agentskillexchange/zammad-open-source-web-based-helpdesk-and-ticketing-system`
- Raw SKILL.md: https://api.skillmd.com/api/skills/agentskillexchange/zammad-open-source-web-based-helpdesk-and-ticketing-system/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Integrations & APIs
- Author: agentskillexchange (https://skillmd.com/u/agentskillexchange)
- Updated: 2026-09-08
- Page: https://skillmd.com/skills/agentskillexchange/zammad-open-source-web-based-helpdesk-and-ticketing-system

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# Zammad Open Source Web-Based Helpdesk and Ticketing System

Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.

## Installation

Requirements and caveats from upstream:
- [![docker-release workflow](https://github.com/zammad/zammad/workflows/docker-release/badge.svg)](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml)
- Docker container images: [![Docker images for Zammad](https://img.shields.io/badge/version-stable-blue.svg)](https://hub.docker.com/r/zammad/zammad-docker-compose)
- [![Dockerhub Pulls](https://badgen.net/docker/pulls/zammad/zammad-docker-compose?icon=docker&label=pulls)](https://hub.docker.com/r/zammad/zammad-docker-compose/)

Basic usage or getting-started notes:
- [Installing & Getting Started](https://docs.zammad.org)

- Source: https://github.com/zammad/zammad
- Extracted from upstream docs: https://raw.githubusercontent.com/zammad/zammad/HEAD/README.md

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/zammad-open-source-helpdesk-ticketing-system/)