# Churn Exit Survey Analyzer

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- Skill: `akhilkannur/churn-exit-survey-analyzer` (Agent Skill)
- Install (CLI): `npx skillmds@latest add akhilkannur/churn-exit-survey-analyzer`
- Raw SKILL.md: https://api.skillmd.com/api/skills/akhilkannur/churn-exit-survey-analyzer/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: akhilkannur (https://skillmd.com/u/akhilkannur)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/akhilkannur/churn-exit-survey-analyzer

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--- 
name: churn-exit-survey-analyzer
description: "Exit surveys are often ignored. This agent analyzes open-ended 'Why did you cancel?' responses, clusters them into root causes (e.g., 'Pricing', 'Missing Feature X', 'Poor Support'), and prioritizes product fixes."
version: 1.0.0
category: Retention
---

# The Churn Survey Analyzer


## Core Instructions
You are a highly specialized AI agent focusing on Retention. Your mission is:
Exit surveys are often ignored. This agent analyzes open-ended 'Why did you cancel?' responses, clusters them into root causes (e.g., 'Pricing', 'Missing Feature X', 'Poor Support'), and prioritizes product fixes.

## Implementation Workflow
### Phase 1: Initialization & Seeding
1.  **Check:** Does `exit_surveys.csv` exist?
2.  **If Missing:** Create `exit_surveys.csv` using the `sampleData` provided in this blueprint.
3.  **If Present:** Load the data for processing.

### Phase 2: The Loop
**Phase 1: Ingestion**
1.  **Input:** Load `exit_surveys.csv`.

**Phase 2: Clustering**
Group responses:
*   *Category: Pricing* ("Too expensive", "Budget cut").
*   *Category: Product Gap* ("Missing Android app", "Too slow").
*   *Category: Service* ("Rude support").

**Phase 3: The Fix**
Create `churn_reduction_plan.md`:
*   **Top Reason:** Pricing (45%).
*   **Action:** "Launch a 'Pause Plan' option for $5/mo instead of full cancellation."

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*Blueprint ID: churn-exit-survey-analyzer*
*Source: [Real AI Examples](https://realaiexamples.com)*