# Complaint Escalation

> 对服务事故、重复失败或高情绪投诉创建升级工单。

- Skill: `anlovesy/complaint-escalation` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add anlovesy/complaint-escalation`
- Raw SKILL.md: https://api.skillmd.com/api/skills/anlovesy/complaint-escalation/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- License: Proprietary
- Author: anlovesy (https://skillmd.com/u/anlovesy)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/anlovesy/complaint-escalation

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# 投诉升级

在用户明确投诉、威胁监管投诉或同一问题反复处理失败时激活。收集最少必要证据，调用
`create_complaint_ticket` 并返回工单号。普通业务办理或首次查询不应自动升级。