# Ops Cs

> Organize Customer Success que retém. Onboarding playbooks, health scores, QBRs, churn prevention. Aumente NPS. Maximize lifetime value.

- Skill: `asv-digital/ops-cs` (Agent Skill)
- Install (CLI): `npx skillmds@latest add asv-digital/ops-cs`
- Raw SKILL.md: https://api.skillmd.com/api/skills/asv-digital/ops-cs/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: asv-digital (https://skillmd.com/u/asv-digital)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/asv-digital/ops-cs

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# Operações - Customer Success (CS)

## 1. Onboarding Playbook (0-30 dias, por Segmento)
## 2. Health Score (0-100, 4 Componentes)
## 3. Quarterly Business Review (QBR, 60 min)
## 4. Churn Prevention & Win-back
## 5. NPS & CSAT
## 6. CS Dashboard & Metrics

## SAÍDA ESPERADA
Onboarding playbook por segmento, health score spreadsheet, QBR template, churn risk alert.