# Password Reset

> Use to reset an employee's corporate account password following the IT security SOP. Use when a user reports they are locked out, forgot their password, or needs a password reset. Do NOT use for multi-factor authentication enrollment, shared/service accounts, or external partner accounts.

- Skill: `bonaniibm/password-reset` (Agent Skill)
- Install (CLI): `npx skillmds@latest add bonaniibm/password-reset`
- Raw SKILL.md: https://api.skillmd.com/api/skills/bonaniibm/password-reset/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Security
- License: MIT
- Author: bonaniibm (https://skillmd.com/u/bonaniibm)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/bonaniibm/password-reset

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# Password Reset SOP

## When to use
A user is locked out of, or cannot sign in to, their corporate account and needs their password reset. For service/shared accounts or MFA enrollment, route elsewhere.

## Procedure
1. Verify the requester's identity using the approved knowledge-based verification questions.
2. Confirm the account is a standard corporate account (not a service or shared account).
3. Trigger the reset via the self-service portal action.
4. Send the temporary credential over the approved secure channel only.

## Rules
- ALWAYS verify identity before initiating any reset.
- NEVER send a temporary password over an unverified or external channel.
- MUST require a forced change at next sign-in.

## Example
A user messages: "I'm locked out and can't get into my laptop." Verify identity, confirm it is a standard account, trigger the portal reset, and deliver the temporary credential securely with a forced change on first login.