# Disaster Recovery Domain

> Domain knowledge for Australian disaster recovery and restoration services. Use when working on content, service descriptions, or any feature related to the DR/NRPG business model.

- Skill: `cleanexpo/disaster-recovery-domain` (Agent Skill)
- Install (CLI): `npx skillmds@latest add cleanexpo/disaster-recovery-domain`
- Raw SKILL.md: https://api.skillmd.com/api/skills/cleanexpo/disaster-recovery-domain/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: cleanexpo (https://skillmd.com/u/cleanexpo)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/cleanexpo/disaster-recovery-domain

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# Disaster Recovery Domain Knowledge

## Service Types (Australian Market)

### Water Damage
- Category 1: Clean water (supply lines)
- Category 2: Grey water (washing machines, dishwashers)
- Category 3: Black water (sewage, flooding)
- Standard: IICRC S500. Certification: WRT (Cat 1-2), AMRT (Cat 3)

### Fire & Smoke Damage
- Primary fire damage, secondary smoke damage, structural assessment
- Certification: FSRT (Fire & Smoke Restoration Technician)

### Mould Remediation
- Visible mould, hidden mould (cavities, HVAC), air quality testing
- Standard: IICRC S520. Certification: AMRT
- Containment procedures required for areas >10 sq ft

### Biohazard Cleanup
- Crime scene, deceased estate, infectious disease, hoarding
- Standards: IICRC S540, S800. Specialised training required.

## Business Model (Legally Critical)
- NRPG/DR are restoration services, NOT claim advocates
- Platform facilitates matching — does NOT employ contractors
- Each contractor independently licensed, insured, IICRC-certified
- Never imply NRPG controls claim outcomes or influences insurer decisions
- This distinction is critical under Australian Consumer Law

## Contractor Model
- AU/NZ network with proprietary vetting and onboarding
- Each contractor holds own insurance, licences, IICRC cert
- Competitive moat: independent verification, not employment

## Insurance Integration
- Major insurers: NRMA, Suncorp, Allianz, QBE, IAG, CGU
- Claim lodgment procedures and documentation requirements
- AFCA for dispute resolution

## Emergency Response Levels
- URGENT: <2 hours (active water, biohazard)
- HIGH: <4 hours (fire, mould)
- STANDARD: <24 hours (assessment)
- SCHEDULED: Pre-booked inspections