# The PPS (Problem-People-System) Diagnostic

> The PPS (Problem-People-System) Diagnostic

- Skill: `coowoolf/the-pps-problem-people-system-diagnostic` (Agent Skill)
- Install (CLI): `npx skillmds@latest add coowoolf/the-pps-problem-people-system-diagnostic`
- Raw SKILL.md: https://api.skillmd.com/api/skills/coowoolf/the-pps-problem-people-system-diagnostic/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Marketing & Growth
- Author: Coowoolf (https://skillmd.com/u/coowoolf)
- Updated: 2026-09-21
- Page: https://skillmd.com/skills/coowoolf/the-pps-problem-people-system-diagnostic

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# The PPS (Problem-People-System) Diagnostic

> The PPS (Problem-People-System) Diagnostic（PPS（问题-人-系统）诊断）

## 概述 / Overview

一套循序渐进的诊断框架，旨在避免过早陷入工具选型的误区。它倒逼管理者在着手配置软件权限或启动采购流程之前，必须先明确核心问题及相关干系人。

## 来源 / Source

- **嘉宾**: Austin Hay
- **职位**: Head of Marketing Technology
- **公司**: Ramp

## 核心步骤 / Core Steps

1. Step 1: Define the Problem (What specific friction exists?)
2. Step 2: Identify People (Who are the stakeholders/owners?)
3. Step 3: Design System (What tool/automation solves this?)

## 核心原则 / Core Principles

- Tools are meant to solve problems; do not start with the tool.
- Identify the root friction (Problem) first.
- Identify the stakeholders and workflow owners (People) second.
- Only design or modify the technology (System) after the first two are clear.

## 适用场景 / When to Use

当团队成员申请引入新工具、索要管理权限以试图“修补”问题，或对失效流程进行复盘诊断时。

## 常见错误 / Common Mistakes

在未厘清背景的情况下，直接跳到“系统”层面（例如：开通权限或采购软件）。

## 实战案例 / Real-World Example

销售经理希望实现入职流程自动化（Problem）。与其直接搭建自动化系统（System），你首先要确认 CRO 是否需要审批录用，或是否涉及必要的培训环节（People）。

## 金句 / Quote

> "I like to first say what's the problem? Who are the people involved and what system does it impact? Usually people just jump straight to the system."