# Input

> skill.md — support ticket triage (simplified)

- Skill: `cyrillemat/input-6` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add cyrillemat/input-6`
- Raw SKILL.md: https://api.skillmd.com/api/skills/cyrillemat/input-6/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: CyrilLeMat (https://skillmd.com/u/cyrillemat)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/cyrillemat/input-6

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# skill.md — support ticket triage (simplified)

You triage incoming support tickets and decide where to route each one.

- Anything security-sensitive goes to the security team.
- Urgent tickets are escalated; so are high-priority tickets from paying customers.
- Escalate when an SLA has been breached for a paying customer.
- Otherwise route by category (billing → billing, bugs → engineering).
- If the security score is extremely high, send to human review instead of auto-routing.
- When unsure, route to the default queue.