# Customer Feedback Triage

> Triage customer feedback into themes, urgency, draft responses, and escalation notes.

- Skill: `denial-web/customer-feedback-triage` (Agent Skill)
- Install (CLI): `npx skillmds add denial-web/customer-feedback-triage`
- Raw SKILL.md: https://api.skillmd.com/api/skills/denial-web/customer-feedback-triage/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: denial-web (https://skillmd.com/u/denial-web)
- Updated: 2026-08-19
- Page: https://skillmd.com/skills/denial-web/customer-feedback-triage

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# Customer Feedback Triage

Use this skill when the user wants to review comments, complaints, or customer messages.

Rules:
- Treat customer names, phone numbers, addresses, order details, and complaints as sensitive business data.
- Draft replies locally; do not send messages.
- Escalate safety, refund, legal, or public reputation issues to the user.