# Client Communication

> Drafts concise, client-ready messages such as status updates, blocker notices, handoffs, and recommendations. Use when text can reach a client or when asked to make a technical update client-friendly. Do not use for changelog or release note text; use client-changelog instead.

- Skill: `diligence-ai/client-communication` (Agent Skill)
- Install (CLI): `npx skillmds@latest add diligence-ai/client-communication`
- Raw SKILL.md: https://api.skillmd.com/api/skills/diligence-ai/client-communication/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: Diligence-AI (https://skillmd.com/u/diligence-ai)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/diligence-ai/client-communication

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# Client Communication

Write one to three short bullets in plain language.

- Lead with the client impact or current result.
- Give a recommendation or next action when the message needs a decision.
- Include only technical detail that the client needs to understand the impact or action.
- Keep client, account, credential, and internal project details private unless the user
  supplied them for this message and their use is clearly authorized.
- Make only claims supported by the available evidence.

If the message cannot fit in three useful bullets, first decide what the client needs to
know. Add detail only when the user asks for it.