# Help Documentation

> Help center design, FAQ patterns, in-app help, and support content architecture.

- Skill: `dragoon0x/help-documentation` (Agent Skill)
- Install (CLI): `npx skillmds@latest add dragoon0x/help-documentation`
- Raw SKILL.md: https://api.skillmd.com/api/skills/dragoon0x/help-documentation/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Docs & Writing
- Author: dragoon0x (https://skillmd.com/u/dragoon0x)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/dragoon0x/help-documentation

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# Help Documentation

## Help Center Structure
- **Search** is the primary navigation. Make it prominent and effective.
- **Categories:** 5-8 top-level categories matching user mental models.
- **Popular articles:** Surface the top 5-10 most viewed.
- **Contact:** Always accessible. Don't hide human support behind articles.

## Article Writing
- Task-oriented titles: "How to reset your password" not "Password Management."
- Step-by-step with screenshots.
- One task per article.
- "Was this helpful?" feedback at the bottom.
- Related articles at the end.

## In-App Help
- Contextual help icon (?) near complex features.
- Tooltips for field-level guidance.
- Guided tours for new features (not on every login).
- Chatbot or live chat for immediate help.

## FAQ
- Group by topic.
- Expandable answers (accordion).
- Keep answers brief (3-4 sentences max).
- Link to detailed articles for complex topics.