# Support Experience

> Help center design, support flow UX, and self-service pattern design.

- Skill: `dragoon0x/support-experience` (Agent Skill)
- Install (CLI): `npx skillmds@latest add dragoon0x/support-experience`
- Raw SKILL.md: https://api.skillmd.com/api/skills/dragoon0x/support-experience/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: dragoon0x (https://skillmd.com/u/dragoon0x)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/dragoon0x/support-experience

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# Support Experience

## Help Center
- Searchable knowledge base (search first, browse second)
- Categories matching user mental models
- Most viewed articles prominent
- Related articles at the end of each article
- Feedback: "Was this helpful?" on every article
- Contact support link always visible

## Support Flow
1. Self-service first (search, FAQ)
2. Contextual help (in-app tooltips, guided tours)
3. Community (forums, Discord)
4. Human support (chat, email, phone)

## In-App Help
- ? icon in header or specific to confusing features
- Contextual: shows help relevant to current page
- Searchable within the app
- Links to full documentation