# User Journey Mapping

> Journey map creation, touchpoint analysis, and experience mapping techniques.

- Skill: `dragoon0x/user-journey-mapping` (Agent Skill)
- Install (CLI): `npx skillmds@latest add dragoon0x/user-journey-mapping`
- Raw SKILL.md: https://api.skillmd.com/api/skills/dragoon0x/user-journey-mapping/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: dragoon0x (https://skillmd.com/u/dragoon0x)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/dragoon0x/user-journey-mapping

---


# User Journey Mapping

## Journey Map Structure

### Columns (Stages)
- Awareness → Consideration → Decision → Onboarding → Usage → Advocacy
- Or define custom stages based on your product.

### Rows
- **Actions:** What the user does at each stage.
- **Touchpoints:** Where they interact (website, app, email, support).
- **Thoughts:** What they're thinking.
- **Emotions:** How they feel (plot as a line: positive to negative).
- **Pain Points:** Specific frustrations.
- **Opportunities:** Where you can improve.

## Creation Process
1. Define the persona (who is on this journey).
2. Define the scope (start and end points).
3. Research (interviews, analytics, support data).
4. Map the current state.
5. Identify pain points and opportunities.
6. Prioritize improvements.

## Common Mistakes
- Mapping the ideal journey instead of the actual journey.
- Making it too detailed (forest for the trees).
- Not involving cross-functional stakeholders.
- Creating it once and never updating.
- Journey maps without action items.