# Call Screening

> Screen incoming phone calls with an AI receptionist. Amber answers calls, identifies the caller, determines the purpose, takes a message, and delivers a structured summary. Use when the user wants to set up call screening, check screened call results, or customize screening behavior.

- Skill: `dvcrn/call-screening` (Agent Skill)
- Install (CLI): `npx skillmds@latest add dvcrn/call-screening`
- Raw SKILL.md: https://api.skillmd.com/api/skills/dvcrn/call-screening/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: dvcrn (https://skillmd.com/u/dvcrn)
- Updated: 2026-09-08
- Page: https://skillmd.com/skills/dvcrn/call-screening

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# Call Screening

Amber acts as an AI receptionist for inbound calls. She answers professionally,
gathers information, and delivers structured summaries — so you only pick up
calls that matter.

## Screening Flow

1. **Greeting** — Amber answers with a customizable greeting
2. **Identification** — Asks who's calling and what it's regarding
3. **Information gathering** — Collects caller name, callback number, message
4. **CRM lookup** — Checks if the caller is a known contact (auto-enriches context)
5. **Calendar check** — If the caller wants to book time, checks availability
6. **Summary delivery** — Sends a structured summary with all captured details

## MCP Tools

### start_screening
Enable inbound call screening on the configured Twilio number.

### stop_screening
Disable screening (calls ring through normally).

### get_screening_status
Check whether screening is currently active.

## Customization

The screening personality, greeting, and behavior are defined in AGENT.md.
Users can edit this file to:
- Change the assistant's name and personality
- Customize the greeting message
- Set business hours and after-hours behavior
- Define which callers should be put through vs. screened
- Add organization-specific context (company name, services, etc.)