# Queue Triage

> Classifies fictional support requests for a sample operations team.

- Skill: `eliasstravik/queue-triage` (Agent Skill)
- Install (CLI): `npx skillmds@latest add eliasstravik/queue-triage`
- Raw SKILL.md: https://api.skillmd.com/api/skills/eliasstravik/queue-triage/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: eliasstravik (https://skillmd.com/u/eliasstravik)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/eliasstravik/queue-triage

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# Queue Triage

## Workflow

1. Read the request title, customer tier, age, and reported impact.
2. Choose `urgent`, `today`, or `backlog`.
3. State one reason grounded in the supplied fields.
4. Recommend exactly one next action.

Never contact a customer or change a live queue. If impact is unknown, ask one
question before classifying.

Example input:

- Title: Export stalls after approval
- Customer tier: Studio
- Age: 19 hours
- Impact: Five editors cannot publish

Example output:

- Priority: urgent
- Reason: Multiple users are blocked from publishing.
- Next action: Ask the on-call engineer to inspect export job `EX-204`.