# Kb From Resolution

> Turn resolved support issues into knowledge base drafts. Use when Codex is asked to create, update, or review a KB article, help-center article, support runbook, troubleshooting guide, known issue note, FAQ, or reusable resolution from a completed ticket.

- Skill: `gabrielmoreira/kb-from-resolution` (Agent Skill, multi-file: 3 files)
- Install (CLI): `npx skillmds@latest add gabrielmoreira/kb-from-resolution`
- Raw SKILL.md: https://api.skillmd.com/api/skills/gabrielmoreira/kb-from-resolution/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Research & Search
- License: MIT
- Author: gabrielmoreira (https://skillmd.com/u/gabrielmoreira)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/gabrielmoreira/kb-from-resolution

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# KB From Resolution

## Core Workflow

1. Identify the resolved problem, affected audience, product area, root cause or
   explanation, and confirmed resolution.
2. Separate reusable public guidance from internal-only notes, customer-specific
   data, and speculative troubleshooting.
3. Choose the article shape: FAQ, troubleshooting guide, how-to, known issue,
   policy explainer, or internal runbook.
4. Write clear steps with prerequisites, expected results, and verification.
5. Include review notes for policy, product, security, or support ownership when
   needed.
6. Link related concepts, terms, or follow-up articles when available.

## Safety Rules

- Do not publish automatically.
- Do not include customer data, internal incident details, secrets, account
  identifiers, or unapproved policy language.
- Do not state root cause as confirmed unless the source material supports it.
- Require review for billing, legal, privacy, security, incident, and roadmap
  content.

## Deliverable Shape

For KB drafts, provide:

- Article title
- Audience and applies-to scope
- Summary
- Symptoms or use case
- Cause or explanation
- Resolution steps
- Verification steps
- Related articles or tags
- Review notes and open questions

## References

- Read `references/kb-from-resolution-checklist.md` when creating or reviewing
  support knowledge base content.