# Pmx Voice Of Customer

> Summarize customer language, pains, and value signals from qualitative input.

- Skill: `giljae/pmx-voice-of-customer` (Agent Skill)
- Install (CLI): `npx skillmds@latest add giljae/pmx-voice-of-customer`
- Raw SKILL.md: https://api.skillmd.com/api/skills/giljae/pmx-voice-of-customer/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Research & Search
- Author: giljae (https://skillmd.com/u/giljae)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/giljae/pmx-voice-of-customer

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# Voice of Customer

## When to use
- Use when the task clearly matches this PM activity.
- Use when a structured answer is more useful than a generic brainstorm.
- Use when the user needs explicit trade-offs, implications, or next steps.

## Instructions
1. Clarify the goal, user, or decision context.
2. Use the skill-specific lens below to structure the work.
3. Make assumptions explicit instead of hiding them.
4. End with a practical recommendation or next step.

### Skill-specific lens
1. Extract direct phrases and repeated themes.
2. Map complaints, desires, and triggers.
3. Separate loud anecdotes from broader patterns.
4. Recommend product or messaging implications.

## Output
- Key phrases
- Pain themes
- Desire themes
- Implications
- Open questions