# Faq

> Create useful FAQs that answer real questions concisely and reduce repetitive inquiries. Use when compiling frequently asked questions for products, services, events, policies, or internal processes.

- Skill: `itsual/faq` (Agent Skill)
- Install (CLI): `npx skillmds@latest add itsual/faq`
- Raw SKILL.md: https://api.skillmd.com/api/skills/itsual/faq/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: itsual (https://skillmd.com/u/itsual)
- Updated: 2026-09-21
- Page: https://skillmd.com/skills/itsual/faq

---


# FAQ

## Overview

A good FAQ is based on questions people actually ask, not questions the organization wishes they would ask.

## When to Use

- Product or service FAQ pages
- Event or program FAQs
- Policy or process clarification
- Internal team FAQs

## Principles

- Source questions from real support tickets, sales calls, and user research
- Lead with the most common or highest-friction questions
- Keep answers short; link to deeper docs when needed
- Group related questions with clear headings
- Review and prune regularly — outdated FAQs erode trust
- Write answers in plain language

## Useful Patterns

- Question as the user would ask it
- Direct answer in the first sentence
- Brief elaboration or conditions
- Link to relevant guide or contact path

## Verification

- [ ] Questions reflect real user language
- [ ] Answers are accurate and current
- [ ] The FAQ actually reduces repetitive questions