# Knowledge Base Article

> Write effective knowledge base and help-center articles that resolve user questions quickly and reduce support load. Use when creating or improving self-service support content, internal wikis, or help articles.

- Skill: `itsual/knowledge-base-article` (Agent Skill)
- Install (CLI): `npx skillmds@latest add itsual/knowledge-base-article`
- Raw SKILL.md: https://api.skillmd.com/api/skills/itsual/knowledge-base-article/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Research & Search
- Author: itsual (https://skillmd.com/u/itsual)
- Updated: 2026-09-21
- Page: https://skillmd.com/skills/itsual/knowledge-base-article

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# Knowledge Base Article

## Overview

Knowledge base articles should help users solve a specific problem or complete a specific task with minimal friction.

## When to Use

- Customer help centers
- Internal IT or operations wikis
- Product documentation for common tasks and issues
- Support macro / deflection content

## Structure That Works

1. Clear, goal-oriented title
2. Short summary or applicability note
3. Prerequisites (if any)
4. Step-by-step solution
5. Expected result
6. Troubleshooting / common errors
7. Related articles

## Principles

- One primary intent per article
- Match the language users actually search for
- Put the solution early; avoid long preambles
- Keep steps atomic and testable
- Update articles when the product or process changes
- Measure which articles deflect tickets and which fail

## Verification

- [ ] Title matches a real user question or task
- [ ] Steps work when followed exactly
- [ ] Common failure points are covered