# File Ticket

> Create a ticket with intent, priority, and lineage back to the originating conversation turn.

- Skill: `jcaiagent7143-ui/file-ticket` (Agent Skill)
- Install (CLI): `npx skillmds@latest add jcaiagent7143-ui/file-ticket`
- Raw SKILL.md: https://api.skillmd.com/api/skills/jcaiagent7143-ui/file-ticket/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: jcaiagent7143-ui (https://skillmd.com/u/jcaiagent7143-ui)
- Updated: 2026-09-10
- Page: https://skillmd.com/skills/jcaiagent7143-ui/file-ticket

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# File Ticket

## Steps

1. **Pick priority** from the SLA matrix in `TOOLS.md`:
   - P0 — production down for many users
   - P1 — feature broken for one customer; or paid-plan blocker
   - P2 — bug with workaround, or feature on a roadmap
   - P3 — nice-to-have or general feedback
2. **Compute `sla_due_at`** = now + first-response SLA for the priority.
3. **Write lineage** — `[{turn: <turn_index>, message_id: <id>}]`. The
   validator `check_ticket_lineage` will reject orphan tickets.
4. **Create** via the ticket-tracker MCP (`github`, `linear`, etc.). Use
   labels: `intent:<intent>`, `priority:<P0|P1|...>`.
5. **Return** the ticket object. Persist to `ticket_history` per
   `MEMORY.md` layer 2.

## Failure modes

- Filing without lineage → validator fails the run.
- Defaulting priority to P2 to avoid escalation paperwork.
- Creating duplicate tickets — search open tickets with the same intent
  + originating user first.