# Ticketpilot Product Boundary

> Use when deciding project scope, prioritization, or whether a feature belongs in the TicketPilot MVP.

- Skill: `lennney/ticketpilot-product-boundary` (Agent Skill)
- Install (CLI): `npx skillmds@latest add lennney/ticketpilot-product-boundary`
- Raw SKILL.md: https://api.skillmd.com/api/skills/lennney/ticketpilot-product-boundary/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: lennney (https://skillmd.com/u/lennney)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/lennney/ticketpilot-product-boundary

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# TicketPilot Product Boundary

TicketPilot is a Chinese customer support ticket triage and evidence-grounded reply Copilot.

Must preserve:
- ticket normalization
- intent classification
- risk gate
- FAQ / Policy / Case layered retrieval
- hybrid retrieval
- evidence-grounded draft reply
- human review
- trace
- evaluation

First version should not include:
- multi-agent role-play inside the product
- model training
- complex knowledge graph
- voice support
- multi-channel CRM integration
- large-scale crawling
- distributed microservices

Priority principle:
If a feature does not improve workflow completeness, risk control, evidence traceability, human review closure, evaluation, or interview explainability, do not prioritize it.