# Router

> Routes a support ticket to the right queue. Use when a ticket arrives without a queue, or when the user asks which team owns an issue.

- Skill: `letsloose501/router` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add letsloose501/router`
- Raw SKILL.md: https://api.skillmd.com/api/skills/letsloose501/router/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: letsloose501 (https://skillmd.com/u/letsloose501)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/letsloose501/router

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# Router

1. Read the ticket and match it against [the queue table](references/queues.md).
2. Read the escalation rule in references/queues.md → "Escalation ladder".
3. Borrow the shared wording from `references/shared.md`.
4. Look up the house style at `~/Desktop/no-such-vault/style.md`.
5. Check the neighbour's note: `skills/no-such-skill/references/queues.md`.
6. Check the sibling's missing file: `skills/neighbour/references/absent.md`.
7. Fill the template at `templates/ticket.md`. Stop when the queue is named.

## When to open which reference

[queues.md](references/queues.md) is the queue table.