# Escalation Policy

> Define time-based escalation paths when approvals stall or SLAs breach. Use when configuring automatic escalation for insurance underwriting queues, loan processing pipelines, or compliance review workflows.

- Skill: `lobbi-docs/escalation-policy` (Agent Skill)
- Install (CLI): `npx skillmds@latest add lobbi-docs/escalation-policy`
- Raw SKILL.md: https://api.skillmd.com/api/skills/lobbi-docs/escalation-policy/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Productivity
- Author: Lobbi-Docs (https://skillmd.com/u/lobbi-docs)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/lobbi-docs/escalation-policy

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# Escalation Policy Design

Define escalation policies for stalled workflow items:

1. **Trigger conditions**: Time elapsed, SLA percentage consumed, or manual override
2. **Escalation path**: Who receives the escalation notification? What authority do they have?
3. **Escalation message**: Draft the escalation notification with context (item age, original assignee, business impact)
4. **Resolution recording**: How is the escalation resolved and documented for audit?

Output an escalation policy spec with trigger thresholds, notification templates, and audit requirements.