# Sla Tracker

> Generate SLA measurement configurations and breach-alert rules. Use when defining service level agreements for workflow steps, queue processing times, or customer response commitments.

- Skill: `lobbi-docs/sla-tracker` (Agent Skill)
- Install (CLI): `npx skillmds@latest add lobbi-docs/sla-tracker`
- Raw SKILL.md: https://api.skillmd.com/api/skills/lobbi-docs/sla-tracker/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Productivity
- Author: Lobbi-Docs (https://skillmd.com/u/lobbi-docs)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/lobbi-docs/sla-tracker

---


# SLA Tracker Configuration

Define SLA measurement and alerting:

1. **SLA definition**: What is the commitment? (e.g., "Claims acknowledged within 24 business hours")
2. **Measurement points**: When does the SLA clock start/stop? (submission receipt, first touch, resolution)
3. **Business hours**: Define business calendar (timezone, working hours, holidays)
4. **Alert thresholds**: At what % of SLA consumed do you alert? (e.g., 50%, 75%, 90%, breach)
5. **Breach actions**: What happens on breach? (escalate, notify management, create incident)

Output a complete SLA configuration YAML and a dashboard spec for SLA monitoring.