# Access Locked Out

> Customer cannot log in, access course materials, or restore their account despite having purchased content.

- Skill: `majiayu000/access-locked-out` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/access-locked-out`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/access-locked-out/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/access-locked-out

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# Account Access Issues

## Response Patterns (from samples)

Common openings:
- "Hi,"
- "Hello,"
- "Hey,"

Common core lines:
- "Best,"
- "Hi,"
- "Hello,"

Common closings:
- "Best,"
- "Thanks for the heads up! Everything should be back up and running smoothly now. Let us know if that's not the case."
- "If you have any trouble accessing the course, please let us know!"

## Phrases That Work (4-gram frequency)

- "let me know if" — 227 (25.9%)
- "if you have any" — 167 (19%)
- "me know if you" — 165 (18.8%)
- "know if you have" — 128 (14.6%)
- "email let me know" — 84 (9.6%)
- "let us know if" — 79 (9%)
- "at the top of" — 78 (8.9%)
- "to purchase the course" — 77 (8.8%)
- "the top of https" — 75 (8.5%)
- "everything should be back" — 73 (8.3%)

## Tone Guidance (observed)

- Openings trend toward: "Hi,"
- Closings often include: "Best,"

## What NOT To Do

- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.

## Validation

Draft must:
- [ ] Include at least one of the required phrases from the validation block
- [ ] Stay consistent with the observed response patterns above