# Closed Loop Playbook

> Governance system for routing VoC insights to owners and tracking follow-through.

- Skill: `majiayu000/closed-loop-playbook` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/closed-loop-playbook`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/closed-loop-playbook/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/closed-loop-playbook

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# Closed-Loop Playbook Skill

## When to Use
- After synthesizing VoC insights that require cross-functional action.
- During QBRs or ELT reviews to show status of customer commitments.
- Whenever audit trails are required for compliance or customer councils.

## Framework
1. **Intake** – capture insight ID, driver, severity, customer(s), and evidence link.
2. **Routing** – assign accountable owner, supporting squad, and due date.
3. **Action Plan** – define mitigation plan, success criteria, and measurement method.
4. **Communication** – schedule updates to customers, exec sponsors, and internal stakeholders.
5. **Retrospective** – log outcomes, lessons, and whether additional listening is needed.

## Templates
- Action register (spreadsheet/Notion/Jira) with status automation.
- Customer commitment digest template for AM/CS teams.
- SLA matrix by issue severity and customer tier.

## Tips
- Integrate with ticketing/project systems to avoid duplicate tracking.
- Highlight blockers early; exec sponsors can unblock resources fast.
- Close the loop with customers even when timelines slip—transparency builds trust.

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