# Customer Insights

> Use when consolidating product usage, health, and sentiment signals for lifecycle programs.

- Skill: `majiayu000/customer-insights` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/customer-insights`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/customer-insights/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/customer-insights

---


# Customer Insights & Telemetry Skill

## When to Use
- Building segment-specific lifecycle journeys.
- Prioritizing accounts for adoption help, expansion offers, or advocacy invites.
- Diagnosing churn/retention risks and surfacing insights to CS + product.

## Framework
1. **Signals Stack** – product usage, engagement, sentiment, commercial, health composite.
2. **Data Plumbing** – define sources (warehouse, product analytics, CS tools) and refresh cadence.
3. **Normalization** – align account/user IDs, tag personas/verticals.
4. **Insight Delivery** – dashboards + alerts to lifecycle, CS, product teams.
5. **Closed Loop** – track outcomes (expansion booked, churn prevented, advocacy activated).

## Templates
- Health score schema (dimensions, weight, threshold, owner).
- Insight brief (observation, impact, recommended play, owner, due date).
- Data dictionary for lifecycle dashboards.

## Tips
- Keep manual notes from CSMs in sync with telemetry to avoid blind spots.
- Tag signals by persona/vertical for more precise plays.
- Automate distribution via Slack/email alerts tied to triggers.

---