# Customer Success Playbook

> Designs customer success programs that reduce churn, increase expansion revenue, and build customer advocacy. Creates health scoring models, intervention playbooks, QBR frameworks, and lifecycle journey maps.

- Skill: `majiayu000/customer-success-playbook` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/customer-success-playbook`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/customer-success-playbook/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Finance & Business
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/customer-success-playbook

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# Customer Success Playbook

Designs customer success programs that reduce churn, increase expansion revenue, and build customer advocacy. Creates health scoring models, intervention playbooks, QBR frameworks, and lifecycle journey maps.

## What This Skill Produces

- Structured, quantified deliverables with specific dollar amounts
- Industry-aware analysis with built-in benchmarks
- Actionable recommendations with prioritized next steps

## Access

This skill definition is available to Cognify clients and partners.

To learn more or request access: [cognify.com](https://cognify.com) | [LinkedIn](https://www.linkedin.com/in/danielyarmoluk/)

## Build Your Own

Learn to create Agent Skills like this one: [Custom Skill Developer Guide](https://yarmoluk.github.io/custom-skill-developer/)