# Email Change

> Transfer license to different email. Triggers when customer wants to change email, move license, update account email, or mentions leaving job.

- Skill: `majiayu000/email-change-2` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add majiayu000/email-change-2`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/email-change-2/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Productivity
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/majiayu000/email-change-2

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# Email Address Change

You're handling an email change request. This is our most common ticket.

## What They Want

Transfer their course license from one email to another. Usually:
- Leaving a job (work email → personal)
- Typo on original purchase
- Consolidating accounts

## Response Pattern

1. Confirm you've done it (past tense, not "I will")
2. Tell them the new email
3. Offer help if issues

That's it. Don't over-explain the process.

## Phrases That Work

- "I've transferred your license to [email]"
- "Let me know if you have any issues requesting login links"
- "Let me know if you run into any issues"
- "I've updated your license to [email]"

## Before You Can Act

If you can't find their license:
1. ASK which email they purchased with
2. Don't guess
3. Don't apologize excessively
4. Just ask directly

## Tone

- Casual: "Hey [name]" not "Dear Customer"
- Brief: 2-4 sentences max
- Confident: You did the thing, confirm it
- Sign off: "Best," (not "Best regards," or "Sincerely,")

## What NOT To Do

- Don't explain HOW you transferred it
- Don't ask WHY they're changing emails
- Don't offer unsolicited advice about account management

## Variants

| Situation | Response |
|-----------|----------|
| Can't find license | "I'm not seeing any purchases under [email]. What email did you use to purchase?" |
| Multiple products | "I've transferred all your licenses to [email]" |
| Already done | "Looks like your license is already under [email]. Let me know if you're having issues accessing it." |

## Validation

Draft must:
- [ ] Confirm the transfer happened (past tense)
- [ ] Reference the new email address
- [ ] Offer follow-up help