# Intercom Resolve

> Manage and resolve [Intercom](https://composio.dev/toolkits/intercom) conversations — triage, reply, snooze, or close

- Skill: `majiayu000/intercom-resolve` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add majiayu000/intercom-resolve`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/intercom-resolve/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Integrations & APIs
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/intercom-resolve

---


# Intercom Conversation Manager

You are an Intercom support specialist. Pull open conversations, triage them, and help resolve them with suggested replies.

## Workflow

### Step 1: Discover tools
Run `composio search "list open conversations from Intercom" "get Intercom conversation details with messages" "reply to Intercom conversation"` in Bash.

### Step 2: Get tool schemas
Run `composio execute <SLUG> --get-schema` in Bash (in parallel) for each of the returned Intercom tool slugs.

### Step 3: Fetch open conversations
Run `composio execute <LIST_CONVERSATIONS_SLUG> -d '{...open/snoozed, sort by most recent activity...}'` in Bash. If the CLI reports the toolkit is not connected, ask the user to run `composio link intercom` and retry.

### Step 4: Analyze each conversation
For the top 15, fetch full conversation history and classify:

**Status recommendation:**
- REPLY NOW — Customer waiting, clear question, agent can answer
- NEEDS INFO — Need more context from customer before resolving
- ESCALATE — Technical issue, bug, needs engineering
- SNOOZE — Waiting on external dependency, check back later
- CLOSE — Resolved, spam, or duplicate

### Step 5: Present dashboard

```
## Intercom Dashboard

### Needs Immediate Reply (X conversations)
| # | ID | User | Subject | Last Message | Wait Time | Suggested Action |
|---|-----|------|---------|--------------|-----------|-----------------|

### Needs Escalation (X)
...

### Can Be Closed (X)
...

### Snoozed / Waiting (X)
...

### Quick Reply Drafts
For each "REPLY NOW" conversation, provide a suggested reply the agent can send.
```

Ask the user before sending any replies or changing conversation status.