# Patient Journey Mapping

> Framework for documenting compliant patient journeys with touchpoints, consent, and escalation paths.

- Skill: `majiayu000/patient-journey-mapping` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/patient-journey-mapping`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/patient-journey-mapping/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/patient-journey-mapping

---


# Patient Journey Mapping Skill

## When to Use
- Designing education, onboarding, or adherence programs for patients/caregivers.
- Aligning cross-functional teams on touchpoints, responsibilities, and data handling.
- Preparing regulatory reviews that require end-to-end journey documentation.

## Framework
1. **Persona Canvas** – demographics, condition, motivators, fears, accessibility needs.
2. **Journey Phases** – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs.
3. **Touchpoint Inventory** – channel, owner, content theme, consent requirements, escalation notes.
4. **Data & Consent Layer** – data collected per touchpoint, retention policy, opt-out mechanism.
5. **Monitoring & Feedback** – metrics, VOC loops, safety/adverse event reporting flows.

## Templates
- Journey map worksheet (phase, touchpoint, message, KPI, compliance notes).
- Consent + data handling checklist per touchpoint.
- Escalation tree for medical, legal, or support interventions.

## Tips
- Co-create journeys with clinical + legal reviewers early to reduce rework.
- Include accessibility guidelines (WCAG, language support) in each touchpoint.
- Pair with `orchestrate-patient-journey` for automated journey blueprints.

---