# Payment Method Issue

> Resolve payment method problems. Use when a customer has trouble paying with a card, Apple Pay, or a regional payment option.

- Skill: `majiayu000/payment-method-issue` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/payment-method-issue`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/payment-method-issue/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/payment-method-issue

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# Payment Method Problem

## Response Patterns (from samples)

Common openings:
- "Hi,"
- "Hello,"
- "Hey,"

Common core lines:
- "Thanks for reaching out!"
- "Hi,"
- "Thanks for your interest in the course!"

Common closings:
- "Best,"
- "Now go and make the world a better place :)"
- "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."

## Phrases That Work (4-gram frequency)

- "let me know if" — 45 (14.2%)
- "me know if you" — 42 (13.2%)
- "thanks for reaching out" — 41 (12.9%)
- "know if you have" — 36 (11.4%)
- "if you have any" — 35 (11%)
- "payment via credit card" — 30 (9.5%)
- "i apologize for the" — 29 (9.1%)
- "only accept payment via" — 27 (8.5%)
- "accept payment via credit" — 27 (8.5%)
- "to purchase the course" — 25 (7.9%)

## Tone Guidance (observed)

- Openings trend toward: "Hi,"
- Closings often include: "Best,"

## What NOT To Do

- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.

## Validation

Draft must:
- [ ] Include at least one of the required phrases from the validation block
- [ ] Stay consistent with the observed response patterns above
- [ ] NOT introduce policy details that are not present in the verified response lines above.