# Refund Request

> Handle refund requests. Use when a customer asks for a refund, money back, or to cancel a purchase or subscription.

- Skill: `majiayu000/refund-request` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/refund-request`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/refund-request/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/refund-request

---

# Refund Request

You're handling a refund request. We have a 30-day no-questions policy.

## What They Want

Money back. Don't make it complicated.

## Response Pattern

1. Confirm refund is initiated (PAST TENSE - it's done, not "I will")
2. Set expectation: 5-10 days for bank processing
3. Done. Maybe wish them well.

## The 5-10 Days Rule

**ALWAYS mention the 5-10 day timeframe. Every single time.**

This prevents follow-up tickets asking "where's my money?"

## Phrases That Work

- "We've initiated a refund"
- "It can take 5-10 days for the banks to reconcile and return the money"
- "I've gone ahead with the refund"

## Tone

- Matter-of-fact, not apologetic
- Don't ask why they want a refund
- Don't try to save the sale
- Don't guilt trip ("sorry to see you go")
- Brief: 2-3 sentences is perfect

## Variants

| Situation | Adjustment |
|-----------|------------|
| Slow response | Lead with "Sorry about the wait on this one!" |
| Within 30 days | Can mention: "We always refund within 30 days" |
| Upgrading to different product | End with "Enjoy the [new product]!" |

## What NOT To Do

- Don't ask for feedback
- Don't offer alternatives unless they asked
- Don't explain refund policy unless relevant
- Don't say "I'm processing" - say "We've initiated" (it's done)

## Validation

Draft must:
- [ ] Confirm refund is initiated (past tense)
- [ ] Mention 5-10 days processing time
- [ ] NOT guilt trip or ask why