# Subscription Renewal Issue

> Resolve subscription renewal and charge issues. Use when a customer reports an unexpected renewal, charge, or missing renewal notice.

- Skill: `majiayu000/subscription-renewal-issue` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds add majiayu000/subscription-renewal-issue`
- Raw SKILL.md: https://api.skillmd.com/api/skills/majiayu000/subscription-renewal-issue/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: majiayu000 (https://skillmd.com/u/majiayu000)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/majiayu000/subscription-renewal-issue

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# Subscription Renewal Issue

## Response Patterns (from samples)

Common openings:
- "Hello,"
- "Hey,"
- "Hey Lenka,"

Common core lines:
- "Hello,"
- "Best,"
- "Hey,"

Common closings:
- "Best,"
- "We've initiated a refund. It can take 5-10 days for the banks to reconcile and return the money to your account."
- "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."

## Phrases That Work (4-gram frequency)

- "is a one time" — 8 (27.6%)
- "it can take 5" — 7 (24.1%)
- "can take 5 10" — 7 (24.1%)
- "take 5 10 days" — 7 (24.1%)
- "5 10 days for" — 7 (24.1%)
- "10 days for the" — 7 (24.1%)
- "days for the banks" — 7 (24.1%)
- "for the banks to" — 7 (24.1%)
- "the banks to reconcile" — 6 (20.7%)
- "banks to reconcile and" — 6 (20.7%)

## Tone Guidance (observed)

- Openings trend toward: "Hello,"
- Closings often include: "Best,"

## What NOT To Do

- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.

## Validation

Draft must:
- [ ] Include at least one of the required phrases from the validation block
- [ ] Stay consistent with the observed response patterns above
- [ ] NOT introduce policy details that are not present in the verified response lines above.