# Guidewire Core Workflow B

> Execute Guidewire secondary workflow: Claims processing in ClaimCenter. Use when implementing FNOL, claim investigation, reserves, payments, and settlement. Trigger with phrases like "claimcenter workflow", "create claim", "file fnol", "process claim", "claim settlement", "claim payment".

- Skill: `micsapp/guidewire-core-workflow-b` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add micsapp/guidewire-core-workflow-b`
- Raw SKILL.md: https://api.skillmd.com/api/skills/micsapp/guidewire-core-workflow-b/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Productivity
- License: MIT
- Author: micsapp (https://skillmd.com/u/micsapp)
- Updated: 2026-09-08
- Page: https://skillmd.com/skills/micsapp/guidewire-core-workflow-b

---

# Guidewire Core Workflow B: Claims Processing

## Overview

Master the complete claims lifecycle in ClaimCenter: First Notice of Loss (FNOL), claim investigation, reserve setting, payments, and settlement.

## Prerequisites

- Completed `guidewire-install-auth` and `guidewire-core-workflow-a`
- Understanding of claims handling processes
- Valid API credentials with claims admin permissions

## Claims Lifecycle States

```
FNOL -> Open -> Investigation -> Evaluation -> Negotiation -> Settlement -> Closed
[Draft] [Open]   [Reserve]      [Exposure]    [Payment]     [Settle]    [Closed]
```

## Instructions

### Step 1: Create FNOL

POST to `/fnol/v1/fnol` with loss date, loss type/cause, description, policy number, loss location, and reporter details.

### Step 2: Add Exposures

POST exposures to `/claim/v1/claims/<claimId>/exposures` specifying exposure type (`VehicleDamage`, `BodilyInjury`), loss party (`insured`, `claimant`), and primary coverage.

### Step 3: Add Incidents

POST vehicle incidents with severity, damage description, vehicle details, and operability status.

### Step 4: Set Reserves

POST reserves to each exposure specifying reserve line (`indemnity`, `expenses`), cost type, category, and amount.

### Step 5: Create Payments

POST payments with payment type (`partial`, `final`), exposure reference, payee, reserve line, amount, and payment method (`check`).

### Step 6: Close Exposures

POST to each exposure's `/close` endpoint with the closed outcome (`completed`, `denied`, `duplicate`).

### Step 7: Close Claim

POST to `/claim/v1/claims/<claimId>/close` with outcome. All exposures must be closed first.

For complete TypeScript API calls and Gosu server-side implementations, load the reference guide:
`Read(${CLAUDE_SKILL_DIR}/references/implementation-guide.md)`

## Output

- FNOL claim with claim number
- Exposures linked to coverages
- Reserves set on exposures
- Payments processed
- Claim closed with outcome

## Error Handling

| Error | Cause | Solution |
|-------|-------|----------|
| `Policy not found` | Invalid policy number | Verify policy number and status |
| `Coverage not applicable` | Wrong coverage type | Check policy coverages |
| `Reserve exceeds limit` | Over policy limit | Adjust to policy limits |
| `Payment validation` | Missing required fields | Check payee and amount |
| `Cannot close` | Open activities/exposures | Complete pending items |

## Resources

- [ClaimCenter Cloud API](https://docs.guidewire.com/cloud/cc/202503/apiref/)
- [Claims Workflow Guide](https://docs.guidewire.com/cloud/cc/202503/cloudapica/)
- [Exposure Types Reference](https://docs.guidewire.com/education/)

## Next Steps

For error handling patterns, see `guidewire-common-errors`.

## Examples

**Auto collision claim**: File an FNOL for a two-vehicle accident, create VehicleDamage and BodilyInjury exposures, set reserves of $5,000 for vehicle repair and $2,000 for medical expenses, issue a partial payment to the body shop, then close exposures and the claim after settlement.

**Property damage claim with subrogation**: File an FNOL for water damage at a commercial property, create a PropertyDamage exposure, set indemnity reserves, process payments to the restoration contractor, pursue subrogation against the responsible party, and close the claim with recovered amounts.