# Ticket Triage

> Authoritative protocol for maintainer-side label triage of unlabeled contributor tickets. Codifies the social contract for what happens when a ticket arrives without `ai`, primary (`bug`/`enhancement`/`epic`), or secondary labels. Triggers: Use this skill when an agent with maintainer permissions (`WRITE` permission or higher) encounters a ticket lacking `ai`, primary, or secondary labels — typically authored by a non-maintainer contributor or a lower-privileged agent who couldn't apply labels at create-time.

- Skill: `neomjs/ticket-triage` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add neomjs/ticket-triage`
- Raw SKILL.md: https://api.skillmd.com/api/skills/neomjs/ticket-triage/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: neomjs (https://skillmd.com/u/neomjs)
- Updated: 2026-09-21
- Page: https://skillmd.com/skills/neomjs/ticket-triage

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# Ticket Triage Skill

If you are a maintainer-permission agent encountering a ticket without proper labels, you MUST immediately use the `view_file` tool to read and strictly adhere to `.agents/skills/ticket-triage/references/ticket-triage-workflow.md` before applying any labels or making intake decisions.