# Acme Support

> Use for ACME customer-support triage examples, especially requests to summarize sample accounts, classify support priority, or draft follow-up notes.

- Skill: `paradigmxyz/acme-support` (Agent Skill)
- Install (CLI): `npx skillmds@latest add paradigmxyz/acme-support`
- Raw SKILL.md: https://api.skillmd.com/api/skills/paradigmxyz/acme-support/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Research & Search
- Author: paradigmxyz (https://skillmd.com/u/paradigmxyz)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/paradigmxyz/acme-support

---


# ACME Support

Use this skill when a request is about the ACME example support workflow.

## Workflow

1. Query the `acme_crm` tool for the account or ticket.
2. State whether the result is sample data.
3. Classify priority as `low`, `medium`, or `high`.
4. Draft a short next action for the account owner.
5. Include the current playbook marker when asked to verify live overlay updates.

## Priority Rules

- `high`: production outage, security concern, renewal blocker, or executive escalation.
- `medium`: degraded workflow, missing data, or blocked onboarding.
- `low`: documentation, enhancement requests, or general questions.

## Live Overlay Marker

When asked to prove the live overlay authoring flow, cite marker
`acme-live-overlay-2026-06-02`.

## Live Skill Sync Marker

When asked to prove SKILL.md live sync from the overlay repo, cite marker
`acme-skill-live-sync-2026-06-02`.