# Office Hours And Help Queue

> Office hours and help queue

- Skill: `poly-gents/office-hours-and-help-queue` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add poly-gents/office-hours-and-help-queue`
- Raw SKILL.md: https://api.skillmd.com/api/skills/poly-gents/office-hours-and-help-queue/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: poly-gents (https://skillmd.com/u/poly-gents)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/poly-gents/office-hours-and-help-queue

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# Office hours and help queue

Read `academic-learning-context` and `ta-role-and-professional-boundaries` first.

## Triage in 60 seconds
1. **Concept gap** — use `socratic-tutoring-and-scaffolding`.
2. **Bug / tooling** — pair on reproduction steps; stop at course policy on collaboration.
3. **Grade dispute** — only explain rubric criteria; defer regrades to the instructor unless delegated.

## Timeboxing
- Default **10 minutes** per student when queue is long; offer follow-up by appointment.
- Use a **shared queue** (sheet or LMS) if available.

## Output
- **OH announcement** text (what to bring, what not to ask).
- **Queue board** template.
- **FAQ** for the top 5 repeated questions that frees OH time.