# Zendesk

> Triage and update Zendesk support tickets via zendesk_* REST API v2 tools.

- Skill: `poly-gents/zendesk` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add poly-gents/zendesk`
- Raw SKILL.md: https://api.skillmd.com/api/skills/poly-gents/zendesk/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Integrations & APIs
- Author: poly-gents (https://skillmd.com/u/poly-gents)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/poly-gents/zendesk

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# Zendesk

## Purpose

Manage Zendesk Support tickets through native REST API v2 integration tools.

## When to Use

- Verify connection for the configured subdomain.
- List, search, or get tickets by id.
- Create tickets, update fields, or add comments (with approval).

## When NOT to Use

- HubSpot or Salesforce CRM → use `hubspot` / `salesforce`.
- Zendesk Sell or Chat without dedicated tools.

## Workflow

1. **`zendesk_verify_connection`**.
2. **`zendesk_list_tickets`** (optional status filter) or **`zendesk_search_tickets`**.
3. **`zendesk_get_ticket`** for full detail.
4. Writes (approval): **`zendesk_create_ticket`**, **`zendesk_update_ticket`**, **`zendesk_add_ticket_comment`**.

## Main tools

| Tool | Purpose |
|------|---------|
| `zendesk_verify_connection` | Verify API access |
| `zendesk_list_tickets` | List tickets |
| `zendesk_get_ticket` | Get ticket by id |
| `zendesk_search_tickets` | Search tickets |
| `zendesk_create_ticket` | Create ticket |
| `zendesk_update_ticket` | Update ticket fields |
| `zendesk_add_ticket_comment` | Add public/internal comment |

## Safety and Boundaries

- Requires **Zendesk** OAuth and subdomain configured in Integrations.
- All write tools require approval — confirm ticket id and comment visibility.