# Review Management

> Runs honest review requests, public replies, moderation, reputation triage and testimonial reuse with platform rules and permission records. Use when asking customers for reviews, responding to criticism, maintaining review listings or reusing a customer quote in marketing.

- Skill: `quegenx/review-management` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx get-skill add quegenx/review-management`
- Raw SKILL.md: https://api.skillmd.com/api/skills/quegenx/review-management/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Marketing & Growth
- Author: Quegenx (https://skillmd.com/u/quegenx)
- Updated: 2026-11-12
- Page: https://skillmd.com/skills/quegenx/review-management

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# Review management

From coreyhaines31/marketingskills `referrals` v2.2.1 (MIT), including review-programs, review-program-operations and review-platform-rules, credited there to @Adi29102000-s. The complete existing playbook preserves its FTC, Google Maps and Trustpilot corrections and its unverified G2/Capterra qualifications. Customer referral and affiliate rewards stay in [referral-programs](https://github.com/Quegenx/agent-skills/blob/main/skills/marketing/referral-programs/SKILL.md); store ratings and prompts in [ASO](https://github.com/Quegenx/agent-skills/blob/main/skills/marketing/aso/RATINGS-AND-REVIEWS.md); research from reviews in [customer-research](https://github.com/Quegenx/agent-skills/blob/main/skills/marketing/customer-research/SKILL.md).

Apply only the routes and checks for the selected job. Read a linked skill's named file from its installed folder when available, or from the linked source. Report an unavailable required reference instead of inventing it. [skill-authoring, DISTRIBUTION.md#composing-skills]

| The job | Read |
|---|---|
| Scope, routing and rules | [SKILL.md](SKILL.md) |
| Neutral request cohorts, platform incentive rules, invitations, replies, moderation, reputation queue, quote permissions and measurement | [REVIEW-PROGRAMS.md](REVIEW-PROGRAMS.md) |

## The rules

1. **Read `.agents/product-context.md` and choose the request, response, triage or reuse mode** before drafting. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#the-task-and-the-mode]
2. **Request reviews by an actual experience milestone, never sentiment:** NPS and CSAT do not decide who gets an invitation. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#requesting-reviews]
3. **Check the actual platform's rules.** No incentives on Google Maps or Trustpilot; any proposed G2/Capterra program needs current eligibility, disclosure and cap verification. [REVIEW-PROGRAMS.md#platform-rules, named official policies and source-only qualifications]
4. **Keep public replies factual and private records private;** assign an owner and follow through. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#replying-to-a-review]
5. **Moderate only on actual policy evidence,** and reuse a quote only with its rights, approved attribution and disclosures recorded. [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md#moderation; REVIEW-PROGRAMS.md#reusing-reviews-as-evidence]
6. **Drafts are not sends or publications.** Apply the user's authorization before outward actions. [coreyhaines31/marketingskills, referrals]

## Prove it

Review invitations use a neutral milestone; no positive sentiment is bought or criticism suppressed; replies expose no private data or invented resolution; reused quotes have permission records and preserve meaning; and the selected mode passes [the playbook's checks](REVIEW-PROGRAMS.md#prove-it). [coreyhaines31/marketingskills, referrals; REVIEW-PROGRAMS.md]