# Service Guarantee > Creates service guarantees and satisfaction commitments with specific terms, exclusions, and claim procedures. - Skill: `reaperinvest/service-guarantee` (Agent Skill) - Install (CLI): `npx skillmds@latest add reaperinvest/service-guarantee` - Raw SKILL.md: https://api.skillmd.com/api/skills/reaperinvest/service-guarantee/raw - Safety review: pending - Works with: Claude Code, Claude.ai, OpenAI Codex - Category: Coding & Dev Tools - Author: reaperinvest (https://skillmd.com/u/reaperinvest) - Updated: 2026-09-22 - Page: https://skillmd.com/skills/reaperinvest/service-guarantee --- # Service Guarantee ## When to Use This Skill Use this skill when you need to: - Create a service guarantee that builds buyer confidence - Define specific guarantee terms, conditions, and exclusions - Design a claim process that is fair to both parties - Use guarantees as a competitive differentiator and conversion tool **DO NOT** use this skill for product warranties, money-back refund policies, or legal compliance documents. This is for service provider satisfaction guarantees. Have a lawyer review before publishing. --- ## Core Principle A SERVICE GUARANTEE THAT IS TOO VAGUE IS MEANINGLESS AND ONE THAT IS TOO BROAD WILL BANKRUPT YOU — THE BEST GUARANTEES ARE SPECIFIC, MEASURABLE, AND TIED TO YOUR ACTUAL DELIVERY STANDARDS. --- ## Phase 1: Guarantee Design ### Required Inputs | Input | What to Ask | Default | |-------|------------|---------| | **Service offered** | "What service does this guarantee cover?" | No default — must be provided | | **Guarantee type** | "Satisfaction guarantee, results guarantee, or performance guarantee?" | Satisfaction guarantee | | **Remedy** | "What do you offer if the guarantee is triggered — refund, redo, credit?" | Redo the work at no charge | | **Conditions** | "What must the client do for the guarantee to apply?" | Provide feedback within 14 days of delivery | | **Risk tolerance** | "How much financial risk can you absorb from guarantee claims?" | Low — less than 5% of revenue | **GATE: Confirm guarantee type and remedy before writing the terms.** --- ## Phase 2: Guarantee Types ### Option 1: Satisfaction Guarantee ``` ## Our Satisfaction Guarantee If you're not satisfied with [deliverable], we'll revise it until you are — at no additional cost — within [30] days of delivery. **How it works:** 1. Review your deliverables within [14] days of delivery 2. Provide specific written feedback on what needs to change 3. We'll complete revisions within [X] business days 4. If you're still not satisfied after [2] rounds of revisions, we'll [refund X% / provide credit toward future work] **Conditions:** - Feedback must be specific and actionable (not "I don't like it") - Original project brief and approved scope are the reference for satisfaction - Changes to the original scope or direction are not covered ``` ### Option 2: Results Guarantee ``` ## Our Results Guarantee If [specific measurable outcome] is not achieved within [timeframe], we will [remedy]. **Example:** "If your website conversion rate does not improve by at least 15% within 90 days of launch, we will optimize it for an additional 90 days at no charge." **Conditions:** - Client must implement all recommendations as specified - Measurement method agreed upon before project starts - External factors outside our control (algorithm changes, market shifts) are excluded - Client must provide necessary access and data for measurement ``` ### Option 3: Performance Guarantee ``` ## Our Performance Guarantee We guarantee the following performance standards on every engagement: - All deliverables completed by the agreed deadline or [remedy] - Communication response within [24] hours on business days - [X] rounds of revisions included at no additional charge - All work meets [specified quality standard] **If we fail to meet any standard:** - First occurrence: [Credit toward future work / extended revisions] - Repeated occurrence: [Partial refund / right to terminate] ``` --- ## Phase 3: Terms & Exclusions ### Essential Terms Every guarantee must include: 1. **What is guaranteed** — specific, measurable commitment 2. **Timeframe** — when the guarantee applies and expires 3. **Conditions** — what the client must do for the guarantee to be valid 4. **Remedy** — exactly what happens if the guarantee is triggered 5. **Claim process** — step-by-step instructions for making a claim 6. **Exclusions** — what is NOT covered ### Common Exclusions - Changes in project direction or scope after work has begun - Delays caused by the client (late feedback, missing assets) - Third-party failures (hosting, platforms, APIs) - Results affected by factors outside the provider's control - Services rendered more than [X] days ago - Clients who have not paid in full ### Claim Process Template ``` ## How to Make a Guarantee Claim 1. Email [email] with the subject line "Guarantee Claim — [Project Name]" 2. Describe the specific issue and how it relates to the guarantee 3. Include any relevant documentation or evidence 4. We will acknowledge your claim within [2] business days 5. Resolution will be provided within [X] business days of acknowledgment ``` --- ## Phase 4: Implementation ### Where to Display the Guarantee - Service/pricing page on your website (near the CTA) - Proposals and contracts (dedicated section) - Sales conversations (verbal reference with written follow-up) - Email signatures during active engagements - Testimonials that mention the guarantee experience ### Guarantee as a Sales Tool ``` ## Sales Copy Example "Every [service] comes with our [Guarantee Name]. If [specific commitment], we'll [specific remedy] — no questions asked. We can offer this because [reason — track record, methodology, confidence in your process]. In [X] years, we've honored this guarantee [X] times out of [X] projects — and every client walked away satisfied." ``` ### Tracking and Review | Metric | Track | Review | |--------|-------|--------| | Guarantee claim rate | Per quarter | Under 5% is healthy | | Claim resolution time | Per claim | Under 5 business days | | Client retention after claim | Per claim | Did they return? | | Revenue impact of claims | Quarterly | Total cost of remedies | --- ## Anti-Patterns - **Vague guarantees** — "100% satisfaction guaranteed" with no terms is legally risky and commercially meaningless. - **No exclusions** — every guarantee needs boundaries. Without exclusions, bad-faith clients exploit the guarantee. - **Guaranteeing things you cannot control** — do not guarantee revenue increases if the client controls implementation. - **Hiding the guarantee** — if you have a guarantee, promote it. A hidden guarantee does not build buyer confidence. - **Making claims difficult** — requiring a phone call, 3 forms, and a notarized letter discourages legitimate claims. - **No financial cap** — unlimited liability from a guarantee can be devastating. Cap your exposure. --- ## Recovery - **High claim rate:** The guarantee is not the problem — your delivery is. Fix quality and process before adjusting guarantee terms. - **Client abusing the guarantee:** Document the pattern, reference the conditions and exclusions, and have a direct conversation. - **Guarantee scares you financially:** Start with a revision guarantee (redo the work) rather than a refund guarantee. Lower financial risk. - **Competitor has a stronger guarantee:** Differentiate on specificity and track record. "We guarantee X metric" beats "100% money back." - **Client threatens to invoke guarantee as leverage:** Stay professional. Apply the guarantee terms as written. Do not negotiate under pressure.