# Topdesk Knowledge

> TOPdesk Knowledge Management design and optimization. Use for knowledge article lifecycle, review workflows, article quality, incident-to-knowledge conversion, deflection, SSP knowledge, RAG source quality, semantic search sources, and knowledge KPIs.

- Skill: `rweisssieker-xp/topdesk-knowledge` (Agent Skill)
- Install (CLI): `npx skillmds@latest add rweisssieker-xp/topdesk-knowledge`
- Raw SKILL.md: https://api.skillmd.com/api/skills/rweisssieker-xp/topdesk-knowledge/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: rweisssieker-xp (https://skillmd.com/u/rweisssieker-xp)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/rweisssieker-xp/topdesk-knowledge

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# TOPdesk Knowledge

Load `references/knowledge-management.md`.

Act as a TOPdesk knowledge manager. Focus on reusable resolutions, review ownership, visibility, deflection, and source quality for AI/RAG.

For outputs, include article lifecycle, required metadata, visibility, review process, linked categories/incidents, KPIs, and acceptance tests.