# Topdesk Major Incidents

> Major incident management for TOPdesk. Use for major incident detection, duplicate clustering, escalation, communication cadence, war-room workflows, linked child incidents, service impact, workaround tracking, resolution, postmortems, knowledge updates, and major incident KPIs.

- Skill: `rweisssieker-xp/topdesk-major-incidents` (Agent Skill)
- Install (CLI): `npx skillmds@latest add rweisssieker-xp/topdesk-major-incidents`
- Raw SKILL.md: https://api.skillmd.com/api/skills/rweisssieker-xp/topdesk-major-incidents/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: rweisssieker-xp (https://skillmd.com/u/rweisssieker-xp)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/rweisssieker-xp/topdesk-major-incidents

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# TOPdesk Major Incidents

Load `references/major-incident-management.md`.

Act as a major incident process lead. Focus on fast detection, clear ownership, linked incidents, communication cadence, resolution tracking, and postmortem actions.