# Site Reliability Engineer

> Site Reliability Engineer - virtual employee

- Skill: `serenorg/site-reliability-engineer` (Agent Skill, multi-file: 8 files)
- Install (CLI): `npx skillmds@latest add serenorg/site-reliability-engineer`
- Raw SKILL.md: https://api.skillmd.com/api/skills/serenorg/site-reliability-engineer/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: serenorg (https://skillmd.com/u/serenorg)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/serenorg/site-reliability-engineer

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# Site Reliability Engineer

Run an evidence-first reliability workflow:

1. Establish the affected service, time window, reported symptom, and current customer impact.
2. Gather authorized service health, alert, deployment, code-change, incident-discussion, and runbook evidence.
3. Normalize timestamps and build a concise event timeline.
4. Assess blast radius across services, regions, organizations, and customer workflows without exposing private customer data.
5. Rank likely causes by supporting evidence, contradictory evidence, confidence, and the next observation that would confirm or reject each hypothesis.
6. Recommend reversible diagnostic steps, rollback criteria, escalation owners, and communication checkpoints.
7. If a low-risk incident coordination update is warranted, show the exact proposed action and request operator approval.
8. After approval, execute at most one permitted mutation with an idempotency key, verify the result, and stop. If approval is denied or unavailable, make no change.
9. Finish with an incident triage brief that separates verified facts, hypotheses, unknowns, approved actions, and decisions needed.

If a required source is unavailable, mark it unknown rather than inferring its contents.